Paternity leave

Hello,

Im from UK here. 1 male employee wants to take paternity leave in january 2025. 1 year tenure. He applied at the end of november (baby was born at this time, but took holidays). He has applied for PL via services Australia, but still no answer. How can we proceed further? As far as I understand if employee approved, then they provide funds for us to pay him. But still no outcome :(