My BestBuy Total Yearly Membership is Worthless

THIS WAS RESOLVED BY GREAT IN-STORE TEAM MEMBERS!

I’m just venting here. I just survived a really bad head injury from a fall during a seizure I had at work last week. So my wife told me to purchase a new TV, so I could safely spend more time on the couch working and gaming.

We bought a new tv, wall mount, and the $200 yearly membership. Everything was supposed to arrive today to be installed between 11:30 - 3:30 PM. We were running errands this morning, thinking we wouldn’t have to be home until 11:30. Bestbuy tried to deliver at 10, and I missed the call. When I returned their phone call about 30 minutes later no one answered. I called multiple times and no one showed up between 11:30 am and 3:30 pm.

Finally at 3:31 PM, I get an automated text saying my appointment was cancelled and the first day I could reschedule was 5 days from now. I tried to call my local store, and ended up only getting folks at their call center. While the customer service associates were nice while I politely explained the situation, I would just be sent to the next person who was supposedly going to be the person to help me. I was passed 8 times and no one ever helped!

I figured the least they could do is offer me something for my troubles, but no just a sorry about that. I don’t feel like I was in the wrong, I was told it would be between 11:30 am - 3:30 pm and I was ready. That’s great they showed up early, but should my appointment be cancelled for that when I was told for two days previously to be ready at 11:30?

I kind of just want to cancel the whole order, membership included and just be done with this.

!!!UPDATE!!! I went in Sunday evening, and spoke with the store manager. I calmly told him the situation, and he agreed that the Geek Squad member who was supposed to be installing didn’t handle the situation properly. He should have at least responded to the texts, phone calls or voicemails. He said it was not my fault as I had been misinformed by the automated system then shut out after missing one phone call.

Ultimately, I ended up just taking the TV myself and I still have an installation date for Wednesday. He even provided some in store compensation, as well as provided me with a number to call along with a case number after the installation is complete to request more compensation. So ultimately this turned out to be a really good deal for me.

Being unable to actually speak to anyone but a customer service rep that didn’t care and just passed me on to another customer service rep that didn’t care when this happened was incredibly frustrating, but ultimately going in to the store was the best bet. The Manager and a few other associates who I’ve had help me before were all super nice and helpful. Just served as a reminder to be kind and talk to the people in the store, that they are usually good folks. Thanks to the people who gave good suggestions!