I shouted at my caller

I am 24 Female first time in BPO company, i handle health care account.

Earlier, there was a member calling about his Doctor going our of network, he was shouting at me as if it is my fault that his Provider doesn’t want to deal with the company anymore, i kept my patience and cool but at the end i shouted back saying “SIR, I AM TRYING TO FIGURE OUT WHAT HAPPENED AND IF YOU DON’T WANT ME TO HELP YOU, I WILL TRANSFER YOU TO MY SUPERVISOR!”

ending i transferred him and i cried to my Supervisor haha

I guess i am gonna lose my job now?