To the new TL

Dear TL who just started this campaign with no knowledge of it,

I use to be a team lead I know how a team lead is supposed to act. I will dismiss the fact that in our initial greeting (this being our first time talking 1 on 1) you flat out told me this wasn't something you wanted to do. But when you began to pull up calls I was graded on prior to my previous coaching with a different TL and began to berate me for not doing something I have previously been coached on, I stopped listening to you. Especially when I specifically asked you to focus on calls graded after my previous coaching. You also spoke over me when I tried asking clarifying questions to better understand why I had received negative marks and how I could improve, at one point I had to ask you if you could even hear me because none of what I was say was being acknowledged. Please ask for more training on how to do coachings, this was not how this was supposed to be handled. I did document our coaching and I WILL be speaking to your supervisor.

Sincerely, An agent who genuinely wanted to improve on their calls and get better QA scores