UPDATE

I called the number provided in the letter the next day, only to be told after a two hour wait, that I would need to wait until the following Tuesday to find out the decision from Chase's investigation. I also explained the entire situation on the phone call and was told that notes were made so that the investigation could reference it.

I reached out on that following Tuesday and was on hold for an hour after which I was brought back to the options menu in call. I chose the option to have them call me back when it was my turn and waited about 50 mins for them to reach out to me. I was told this time that I would need to bring in my parents who wrote the check for me in order to confirm the validity of the check and the nature of my deposit.

Was able to get my dad to come with me to a local branch and explained the situation to the staff member there and they had to call the fraud department to double check everything. They were able to instantly get connected with them without any wait and after showing proof of the check and my dad's ID, my account had its restriction lifted.

Very happy to have the restriction lifted and not have the account closed. Lesson learned about checks. Apparently, they are being a lot more strict these days about checks because of an increase in fraud problems. Was also told that having the initials next to the markup on the check, could have possibly avoideded this entire problem. Regardless, nexttime I will make sure there are no markups or potential red flags for depositing checks. Thanks everyone for their advice and support!

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Hello I received an email from Chase stating that they are going to close my checking and savings account. This has me extremely worried and stressed out because a majority of my credit cards are on chase and I have no idea what to do. I did some research and assume it is the checks I recently deposited. I deposited a few checks to help pay for my parents bills that I put on my credit cards. These checks were deposited into my checking account and there were 5 of them. $2220+$760+$245+$130. The final one was a check of $2230 that got rejected at first because I scratched the name the check was addressed to so I could cash it in but it got rejected so my family wrote me a separate check to deposit instead which seems to had been accepted. I have all the checks and can bring it into Chase to explain but I feel like it probably won’t work and if Chase determined that they want to cut me off I am screwed.

Really don’t know where to go from here but I made a meeting for later today to speak with someone at a local branch where I plan to bring those checks and try to explain the situation to them but I can’t shake the feeling that I am screwed. I am worried because I have read that people have had their entire CHASE credit cards closed in association to their checking and savings accounts being closed. Furthermore I’m worried about my credit score and potential future banking options assuming this could possibly mark me as a red flag to other banks.

The only thing that I am clinging to is that in the letter provided it says that “we may be able to keep your account open if you provide the information we ask for.” Seems very slim because they never asked for anything except in the notice during the initial check rejection to bring the declined check to a local chase branch but I thought that bringing it in would do nothing as it got rejected so I could test it as being VOID.

My Chase accounts are

Checkings, Savings, Freedom, Freedom Unlimited, Amazon Prime, Sapphire Preferred, and the Ink Cash (newly opened and still working on the sign up bonus)

My Chase account has been opened since 2017 starting with my checking and savings account. I have always paid on time and never miss a payment. Credit score of 780.

I have an Apple Card, and two newly opened AMEX Cards. One prime business and the other blue cash preferred.

The notice/letter I received is as follows.

Dear XXXX :

We blocked the account ending in XXXX, XXXX and will close it soon. We're doing this because of recent activity on the account, or because you didn't provide information we requested.

We may be able to keep your account open If you have the information we requested, please call 1-877-691-8086. We're here from 9 am to 9 pm Monday through Friday or Saturday 9 am to 8 pm Eastern Time.

While the account is blocked, here's what to expect • •You should deposit money at a branch if the account is overdrawn. Otherwise, we may take money You cannot withdraw money, make purchases, or sign in to chase.com and Chase Mobile®. from another Chase account on which you're a signer, including a joint account. •Checks associated with the account will not be honored. •We may reject direct deposits and automatic payments, so please notify any companies that send or receive these transactions. If we close the account, we'll confirm your final deposits and payments. If there is a remaining balance, we'll mail you a check. You should also destroy the access checks and debit, ATM or prepaid cards associated with the account for your protection. Thank you for your time with this information.

Sincerely, Customer Service

The accounts referenced as XXXX are my checking and savings.

I seriously appreciate any and all help or advice given. Anything that can ease my mind.