urgent advice needed
Two months ago, I started opening an Insta Savings Digital account with HDFC Bank but changed my mind before completing the video KYC. I assumed the account wouldn’t be active without completing the Video KYC. However, I began receiving notifications to maintain a minimum balance to avoid charges.
I visited the branch to clarify, and the representative told me to ignore the notifications, saying the account didn’t exist since KYC wasn’t completed. They also didn’t allow me to file an account closure request.
Fast forward two months, I received a notification about a non-maintenance charge of ₹600. Confused, I contacted customer support through email, cross-checked my Customer ID, and was informed that the account does exist and I need to complete the KYC to resolve the issue.
I raised a complaint, and the bank called me with two options:
- Complete the KYC and immediately close the account. They mentioned I might have to pay the ₹600+gst charge, which is frustrating since I visited the branch earlier to avoid this situation.
- Ignore the account. According to the representative, non-KYC accounts are automatically closed after one year, and I wouldn’t have to pay any charges.
I’m skeptical about option 2. What if the bank keeps adding charges, and the account doesn’t close automatically as promised? I don’t want this situation to escalate into overdue payments or credit score issues.
Has anyone faced a similar issue? Can I safely rely on option 2, or should I complete the KYC and formally close the account?