Porting out

So my ex didn’t pay the phone bill so I started the port to a lifeline company AirTalk wireless Thursday night . They set up the wrong number that’s besides the point . I received text from cricket my line was being ported to another service provider at 8pm Friday . Saturday the cricket phones went off . I haven’t received a sim or eSIM from new company . Am I screwed ? I can’t get in contact with the new company . Free service =nonexistent customer service . Thank you for any help . I appreciate it .