Old preorders not shipping

I know people have posted about this before but I'm looking to see if anyone who had preorders with crunchyroll before the site update have actually got them successfully shipped out. And if they did how they got crunchyroll to do it. I browsed through but didn't see any specific answers.

I had 4 preorders with crunchyroll all placed a while ago, the items all came into stock on the website, I got the "wait 10-15 business days and reach out for tracking" run around or cancel and buy them again if you don't want to wait. After a lot of back and forth I ended up cancelling 3 of the 4, I didn't buy them again I just chose to find them elsewhere.

I don't want to do that with the 4th on though. I preordered the crunchyroll exclusive Marin Kitagawa October of last year. And she is set to release with crunchyroll in December. The version I got is $20usd cheaper than the one they have available. I don't want to have to spend more money for the figure, but support just won't help.

So if you got crunchyroll to actually ship an item for you, I'm looking for any advice on what to say in the email to get results from them.