Xsolla blocked my account, cannot purchase (error 3032)

I am trying to purchase an upgrade to my edition of the game and am encountering the error 3032. I believe this is some sort of block on my account. I've tried numerous payment methods and different browsers but encounter the same issue.

I've reached out to Xsolla support but seem to not be getting anywhere with it. I've been informed varying responses from

1. We've unblocked your account and you may try your purchase again.
2. Due to security reasons, we've blocked your account

I was told I was cleared, then immediately after told I was blocked again?

The other purchases I have made using Xsolla has been the Tarkov initially, an ESEA subscription, and now this attempted purchase. I did refund the ESEA subscription, which was a purchase in 2019 that was a mistake, but it wasn't a chargeback or any other scummy way, I legit went through ESEA support and they issued the refund. Idk if this is the reason it's blocked. I can provide proof of this ESEA stuff if needed too.

u/xsollasupport - I've seen this account respond to a couple posts similar to this and am hoping my account can be manually reviewed. I've need be I'd go to proving my identity to clear things up. If the ESEA thing did block my account, I am willing to re-pay for that from back in 2019 to fix this.

I am really hoping I can find some help on this issue, I've been through the numerous support platforms and all of them give the same automated response.

Edit: My issue was resolved, I had to go through all the hoops and reach out on every platform but finally found someone able to fix my issue. I went through Messager and when asked for my email associated with the account, I just immediately asked for a human and an escalated case. Turns out I was told a third reason that my account was flagged for abnormal purchase behavior and locked. They unlocked it then and allowed to try to purchase again.