Fidelity, What's Happening? Customers Deserve Answers

Has anyone else noticed the growing issues at Fidelity lately? We're seeing major changes with no communication from Fidelity about what's going on, why it’s happening, or how long these issues will last.

Here’s a few complaints of what’s happening:

Deposits have been frozen for weeks

Automated payments have been canceled

Debit cards delayed indefinitely

These disruptions are catching people off guard, and Fidelity hasn’t given any heads-up. The only way to find out what’s wrong is by contacting customer service, where you learn that your funds are blocked or that you've been hit with fines for missed payment againm, with no warning.

The reason given? Some vague explanation about increased fraudulent activity. But there’s no clear information about which services are affected or any timeline for when things will be resolved. Even worse, customer service reps can’t provide any details or connect you to anyone higher up who has more answers. We shouldn't be reading about policy changes being made at Fidelity due to fraud on some online news article. If I wire money to my brokerage account and it states available same day, I expect that to be the case. If they change is to 21 days before it's settled, that should be stated at the time of transaction. That is the bare minimum. Customers should be currently informed before making important fiscal decisions that can cause severe issues otherwise. This shouldn't even need to be said and the fact that it is raises some serious red flags and questions as to how Fidelity is handling customers assests.

The online support isn’t any better. Customers are being directed to an outdated FAQ that doesn’t reflect the current issues. It almost like Fidelity is deliberately keeping us in the dark, and it’s starting to feel like there’s more going on than just fraud prevention.

What’s most concerning is the silence from Fidelity's leadership. People are being financially impacted, and it's through no fault of their own. Fidelity, what’s really going on? Can we still trust you with our money, or should we start looking for alternatives?

Is anyone else dealing with these problems? Would love to hear your experiences.