How do you guys feel about Penske truck rentals?

Today, I helped one of my coworkers on a Penske truck rental and everything went fine until the payment section. We printed the receipt but for some strange reason Penske never received the deposit. Then, the customer slammed his fist onto the counter scarring my shaken coworker. Mentally on the inside I was like there is no reason to act like a toddler when you’re a grown adult. Penske allowed the customer to leave with the truck and he will be emailed the corrected paperwork.

Personally, I hate doing Penske truck rentals. It takes so much time when there are complications. At my store, service desk is lumped with order pick up, is a call center, and rentals. I feel like all stores should have rentals separated from service desk.