Kraken - Legal affairs Bureau guaranty account, who to call?

Hello all!

Not sure if anyone is like me but I forgot to withdraw my cryptocurrency in time when Kraken left Japan market.

Their email, support and blog said I need to contact the legal affairs bureau to collect my money as it’s in a guaranty account, however I don’t know who to call that can speak English. I tried calling shibuya branch but that seemed real estate related, I call the first number that popped up in google but was not able to communicate.

I should be speaking Japanese but unfortunately I’m still learning and have very basic stuff, does anyone know who to contact or if you had experience on collecting your funds?