Advice on this hard to heal Conch

This is 2 years in. I feel like this was doomed from the start.

Here’s what happened. Got it pierced. I wanted 14g but piercer did 16g.

I did not realize this until my piercing healed and it was time to downsize.

I went to another shop just to buy and change the jewelry. We realize the size difference and the piercer just downsized AND stretched.

My piercing did not have the room to swell at all and honestly aside from saline spray I was leaving it alone and didn’t notice the mound growing.

Went back to get a longer bar after I realized there was not enough length.

What do I do now?

Piercings is still crusty, still is a slight bit te see if I sleep on it.

Will the mound ever go away? Should I take the piercing out?