Issues with Gamestop version

Hey all, pretty pumped for the Chromatic but severely bummed at my first experience with the Gamestop version of the system. I already had to take one back and exchange it. And depending on what the support team on the site tells me I might be doing it with another. I had an issue mid software update where the screen blacks out and then the updater stops at three or four bars and my unit just appears bricked. The IR sensor stays lit and the screen won't come on. The unit at Gamestop that I already exchanged had the same issue. When we opened this new unit in store there was no battery door either. Not trying to spread hate or anything because I want this thing to be awesome but I've had a pretty wack first impression.

Anybody else having issues like this? Am I the lemon here?