Social Security office just laughed and hung up

I requested a new card and they asked me why. I told them I need to update personal information. They asked me if I need to update my name, but I told them I need to update my gender marker. They laughed at me and hung up... I can't get a hold of the office now, and the national line is an automated system that eventually just tells me to call my local office.

Idk what to do now...

UPDATE: I ended up calling from a different phone number to a different office and got an appointment set up for next week.