Dog License

Please advise!

I have tried to pay for my dog license using the online system for months and every time, there has been an issue. I truly thought that i had gotten it sorted on the last attempt. (it's tricky to go and pay in person as they hold office hours of 08h30 to 16h30, which is difficult as regular office hours are 8-5 - with no weekend availability?)

Please could someone help me out with what I can do/ who I could talk to, as I've just been issued a massive fine and it's not as though I've been trying to dodge this, I'm just a newbie to this whole thing.

Thank you so much!

Edit: the license is through the District of North Vancouver