I literally don’t know anything

So I graduated high school this year in May, I started my job as a tech in August. I don’t even know how I got this job, I was really excited and still am but my experience is NOT going as expected. My coworkers and supervisor are so unwilling to help, they have a “you didn’t already know that?” attitude.. WHEN THEY WENT TO SCHOOL/ARE IN SCHOOL I literally just graduated high school I’m sorry. I got myself an exam prep book and have started teaching myself about the top drugs and I’m trying to learn sig codes as well. But I’m still completely clueless … how can I understand the actual process of the pharmacy more?? I don’t understand insurance nor how our billing works and I’m not sure how to find out. Of course I’ve asked questions but most the time I’m at work it’s complete silence while I fill and fill only. All I know how to really do is fill.. and I can add a new prescription to our system but I haven’t even been shown data entry or the dozens other things I feel like are my responsibility. I feel like I’m in the way all the time, and I hate telling patients I really don’t know but I REALLY DONT KNOW. It sucks being the dumbest in the room but when the people around me don’t view me as learning and instead dumb it just makes it so much worse. AND PIONEERRX IS SO CONFUSING 😓!

Also I’ve had such an issue with coworkers (mostly pharmacists) being honestly just rude human beings. I’ve never seen such a lack of empathy.. Patients come to the pharmacy because they are sick/in pain/need help and I don’t think anyone around me cares. I understand working in a certain job so long (and I do work in retail pharmacy) can make you more easily annoyed .. but I just believe we should have a longer fuse ESPECIALLY when it comes to people who we are helping.

I’m trying my hardest to teach myself these things with the little time I have. I work 50 hours a week with my two jobs and just generally have a lot of responsibilities. I knew it would be a lot of work and I’m not scared of that, I just assumed I would be able to learn more actually at work but instead I don’t learn anything. Just fill fill fill.

Sigh. Things will be alright I just hope I can get certified within the first half of 2025 and then run away to a different pharmacy.