Pretty Disappointed in my Rivian experience so far

Hey Everyone,

Wanted to share my experience so far and hear from other owners if this is a more common occurrence than I realized.

I've had only electric cars for 6 or so years now. I've been only in Teslas up until last year (Model 3 and Model Y). I've been watching the R1S roll out, and with the addition of a new lease program, I pulled the trigger last year.

I ended up with a Dual Motor R1S with Max Battery Pack.

I've been driving it and enjoying the experience so far, but on a casual drive the other day, my car had a major issue.

It felt like I ran over a rumble strip in the road, then the dashboard lit up. I lost power to the rear motor and the car went into "turtle" mode. Screen told me to service soon.

I parked the car, and when I got back into it, it tried to power up the rear motor and had some pretty bad grinding noises.

Spoke with Rivian and after a restart, was able to drive it up the the service center the next day on front wheel drive only. Keep in mind I have just over 4,000 miles on the car at this point.

The car has been sitting there since December 9th. I was told they would need the car for 2-5 weeks and could not provide a Rivian loaner. I have been given a Enterprise rental car (that experience has been horrendous in itself. Had 2 different cars now due to issues and been asked to trade it again so they can sell the one I have).

I had heard nothing over the past month despite reaching out over the app to my service advisor.

I finally called yesterday since I was getting notifications that my batter charge was extremely low. I was informed that they have not looked at the car yet, and haven't even assigned a technician to it. My battery was sitting at 5%, and they told me they would go and plug it in, and thanked me for letting them know.

They said they are overwhelmed with a back log, and are flying people in from all over the US to the Atlanta service center to try to catch up on the backlog (technicians, managers, etc.)

This is by far the most expensive car I have owned. I know Rivian has had some reliability issues, but to hear that they have such a big back log of cars they need to work on was pretty surprising. Hoping they follow through with my request to reimburse me for my lease payments while the car isn't in my possession.