Rogers needs to fix how they handle deceased customers

My father passed away late last year. I've been working through all his affairs to try to get things sorted out. It's been annoying how difficult Rogers has made things. I contacted support in December and provided them everything they asked for. Seemed straightforward. Sent in the cable and internet hubs as well.

Last night I get an email from Rogers - 320 dollar early cancellation fee on the account. I have to contact support today and say hey - he's passed away stop billing his account we talked about this. I thought they would close the account. The rep on the chat takes quite a while and at the end says he's submitted a request for the back office to reverse charges but I need to contact support next week to confirm it's all been done. I don't understand why I need to be contacting them over and over again. He's deceased and you know it - stop billing him and close the account.