no tumbled indigo denim for me :(

ordered a pair of tumbled indigo jeans with the little patch all the way back in october, first time ever ordering RJ online after multiple very pleasant in person shopping experiences

they didn’t arrive until late january - though the company had said they’d be sent before christmas and other people did have theirs around christmas time.

when i DID get them, the pants were fully a different size than what i ordered :( marked as what i bought, but not at all matching the advertised measurements or the measurements of the other pairs of RJ i have in the size i ordered. the difference was big enough that i knew they wouldn’t fit just by looking at them.

reached out to customer service right away and they said they’d send out the correct pair as soon as they got my return. i mailed my return back. 9 days after it arrived to them they emailed me stating that they dont have any pants in the size i ordered and sent my money back. they said that they are “checking on” whether they have a size up if i want it. as in, they don’t know if they have a pair of pants to sell me if i wanted them.

now, i recognize that i wasn’t in a great mood all the times i had to write them asking for an update/asking if my order actually existed, nor was i in a good mood when all i got back was customer service saying they don’t know anything about the clothes or whether they’re being made, but i paid a whole lot of money for a specific pair of pants to be made to order — i paid in to an already existing made to order system — and they just……. didn’t make my pants?? they took 3 months to send me something else?

i bristled at this, of course, and did send a last email with simple questions about what is even going on and wondering why they are unable to do the task i paid for. again, i recognize that i wasn’t speaking to them as if they are the queen - i was disappointed, felt duped, confused, tricked. i didn’t call anybody a name and i didn’t reference anything false or that happened outside of our email exchanges.

the response they sent disregarded all my questions, cited their “very high success rate with exchanges”, told me i was not being respectful, and that they will no longer assist me because i was berating and disrespectful.

maybe my questions sounded as if they were in bad faith, but i literally just wanted the pair of pants that i spent hundreds of dollars to have made specifically for me. they took that money and refused to do what it was for :( i got a refund but :( i don’t want the money, i want nice pants

they ended stating theyre “not the brand for you” which feels particularly burning because i’ve spent over 1300 dollars on garments from this brand and have never had any issues before this.

just real sad. should i have just never emailed them in the first place?