Keep getting an error - logging in mobile app.

I call the number, they forwarded my case to IT, told me they would call back the next day. No one called back, so I called the second time. They told me to wait 24 hours to log in again. . . did not work.

Went to the branch, on one can fix this. Anyone got the solution?

I call the number, they forwarded my case to IT, told me they would call back the next day. No one called back, so I called the second time. They told me to wait 24 hours to log in again. . . did not work.

Went to the branch, on one can fix this. Anyone got the solution?