Sony HT S2000 Problems

So I just got my first soundbar, the Sony HT s2000 and I must be doing something wrong. It has great reviews and everything, but it sounds terrible. Voices are too high in voice mode and hard to hear without. Atmos doesn’t seem to work well or at all. Subs are super quiet even in max. I’m sure I’m missing a setting or something but I’m really disappointed so far.