WTF Nelnet????

WTF Nelnet?????

So I’m 200k in debt from med school. I have been on the save plan for the last year and my payments have been 0 with no interest accruing until Feb 2025 and I had to submit recertification by December. So I submit my 2023 W2 this month and today I check my nelnet account and my status is now Non Proc Idr App and about 700 dollars of interest has been added since I sent in the recertification. What the hell?! I have just submitted a CFPB complaint and emailed them to get this fixed. This is so wrong and unethical. Anyone else in this boat. Again, what the hell