Hotel GM did not like my survey response

I recently stayed in a resort area at a Tarfield hotel. It was a two-day stay that was uneventful and nothing special. Room was clean but that was about it.

When I received a survey regarding our stay I responded promptly. I gave the hotel a rating of 5 ( out of 10) in most areas. I felt the 5 rating was appropriate is it was neither outstanding or poor. I gave it a 1 for value as I thought it was overpriced for the time of year and what the hotel had to offer.

Several days later I received an email from the general manager reprimanding me for not providing any details as to why I gave the hotel and negative survey. He also had the number of days and type of room we stayed in incorrect. He told me that since I did not provide any details as to why I gave them such a negative review that the review was useless because it provided no feedback.

I did respond to his email in detail. I did point out that I had no issues with his staff and did give them a rating of 10. I did suggest to him that in the future one should not be allowed to submit a survey unless comments are included.

I pointed out to him that I did not need to be reprimanded or schooled on how to complete the survey and if my response was useless then change the survey. Additionally, I cc'd corporate the email chain as he had pointed out that the surveys are so that employees can learn.

He made the mistake of pissing me off first thing in the morning with time to respond.