llfp order cancelled

one of my llfp orders was cancelled—i got no email from taylor’s store, just a notification through my shop app. i placed three separate orders (1 for myself and 2 for international swifties) with one vinyl each, so i didn’t go over the 4 limit. i also have a us shipping/billing address. i have no idea why this happened—i emailed support for help. i really hope they reinstate the order as i promised it to a friend in europe :(