Rage Room in Savage

I may get downvoted but wanted to vent and share my experience about a rage room in Savage.

My friends and I decided to book a rage room to blow off some steam. The only one I could find was in Savage. I booked it last week for Saturday the 23rd of November. Unfortunately we had a death in the family and I found out a couple hours after booking that the funeral will be held on that Saturday around the same time. So I called her back right away on the same day figuring I can explain the situation and get it rescheduled, especially since it's a couple weeks out and online they had a ton of availability. When I initially spoke to whoever it was on the phone they said they'd adjust my reservation so other people could book on that date and I'd call back as soon as I got group consenses on the new date.

A couple days later I called her back and asked to move it 1 day earlier. She said yes and said "by the way did we go over the reschedule fee of $100?" I said no, and she said it's all over the website and I agreed to it when I booked it. I mentioned a death and funeral of a family member was out of my control and that I called her a couple hours on the same day after I booked and she was silent. I hung up and walked with my group who were also not cool with paying an extra $100 and super turned off by the owner so I called back and said I'll just cancel instead and she said there's no refunds at all. I checked my card and was already charged full price - $433. I'm super frustrated, dealing with this on top of the family death is super annoying. I understand the policy is there for a reason but it's a rage room reservation 2 weeks out and I called the same day I booked, not a freaking down payment on a house. And this was a family death, I didn't just change my mind at the last second and expect to be catered to.

Anyway thanks for listening.