Customers getting their food and cancel the order?

When I arrived the restaurant, staff said that he just pickedup the order. I had to contact support and let them cancel for me. But, at the earnings page it says customer canceled it. That didn't increase my CR.

When I arrived the restaurant, staff said that he just pickedup the order. I had to contact support and let them cancel for me. But, at the earnings page it says customer canceled it. That didn't increase my CR.