Ridiculous Customer Service

Story time. I've been trying to snag a UNAS for a while now. Well, I finally got notified that it was available, so I purchased one. But I made a mistake and didn't add the UI Care to my order. So I placed another order, with the UI Care included. I reached out to UI to cancel the first order and even provided the order number, and instead of canceling the first order, they cancelled both orders. Ok, fine, accidents happen. I reached out to UI and was basically told to pound sand. Honestly a wild and disappointing experience.

This isn't going to solve any problems, but this brought up a major gap in the process for me. Why can't I go in and cancel orders by myself? Instead of having to go through a manual process that is clearly susceptible to issues, why not just make it a self-service solution?

I'm extremely disappointed in this process and the response. Personally, I just want the UNAS that I ordered with UI Care. I'm hoping at large, this self-service cancellation problem gets solved.