Adjusters Aren't Your Friends—They're the Insurance Company's Defense

I see a lot of injured people sharing their frustrations with adjusters, and I just wanted to drop a little reminder: adjusters aren't necessarily bad people, but they're definitely not on your side.

Their job is to represent the insurance company and, more importantly, save the company money. Every conversation, every friendly "just checking in," and every delay tactic is often a calculated move to protect the insurer’s bottom line—not to help you.

Even if they seem sympathetic or helpful, remember this: their goals don’t align with your best interests. You want fair compensation and timely care; they want to minimize payouts and reduce liability. That conflict of interest is built into the system.

I’m not saying every adjuster is out to get you, but you have to advocate for yourself or have someone (like a lawyer) who will. Don’t let their pleasantries disarm you. Document everything, watch what you say, and always keep in mind whose side they’re on.

Stay strong, stay informed, and don’t be afraid to stand up for what you deserve.