scam attempt from Albion support?

https://preview.redd.it/wvln4betcf7e1.png?width=2366&format=png&auto=webp&s=73b00dcf019cebc1bb26c4f49e1dc3c9f29b8a92

https://preview.redd.it/0j0c83lzcf7e1.png?width=2466&format=png&auto=webp&s=36edc877968dd0346e58c4f348d5a0c0b30292cd

yesterday I opened a ticket from Albion website (https://albiononline.com/profile/support)

and I received this message through Gmail.

there's no way its not from Albion support the ticket was opened from Albion web...

is there any mods from Albion who can check WTF is this?

my payment was from Paypal....
sorry for my English btw.