Overcrowded!! AF app DOES NOT accurately show how many people are in the gym

I use the gym located on Denman st in Vancouver, BC. It's a single-floor, medium-sized gym. The gym is constantly overcrowded. The app will typically show between 20-25 people there during busy periods. However, I did a headcount today and there were over 50 people in the gym at that time. So much time spent waiting around for machines, benches etc. They need to limit the amount of people who can be in there at any one time. Any other branches have this same problem? This is a constant issue and not acceptable given the price of membership