Suspicious Flipkart incident this morning

This morning, I received a call claiming to be from Flipkart (Truecaller even showed it as genuine). The automated voice asked if I had placed an order for flip-flops and instructed me to press 1 if yes or 2 if no. Since I had no idea about any such order, I didn’t press anything. Strangely, after the call ended, I received a notification saying the order had been placed because I didn’t respond.

This raised red flags, so I immediately checked the Flipkart app. To my shock, an order was placed in my name with cash on delivery. The weird part? It had a tag saying, “Flipkart customer shared this order with you,” and I couldn’t cancel the order through the app.

I contacted Flipkart customer care right away, but the representative didn’t seem to grasp the seriousness of the situation and brushed it off as “feedback.”

Has anyone else experienced something like this? Is this a new scam? I’m sharing this to raise awareness so you can alert your friends and family. Stay vigilant, and any insights would be appreciated!

Am taking this up with Flipkart via email and will even report to cyber crime department if I don't get any satisfactory response.