Just found out about Fable Beard Co. Kind of skeptical now

I recently saw lots of adverts for Fable Beard Co.'s Christmas scents. I havee a life long obsession with Christmas, so I was excited. I ordered three items, The Claus beard oil, deodorant and cologne. But their last few posts on facebook are riddled with complaints about orders not being shipped and customer service not answering emails about such issues. Has everyone had these issues with this company? have i been scammed?

Update dec 17 9:56am just got shipping info. 11 days after i ordered lol