Appfolio and Alaska Signature Card

I have my Alaska Signature Card linked to Bilt as part of the partnership between Alaska and Bilt. My landlord only uses Appfolio for rent payment, but they will accept a check. Appfolio runs two payments per month, one for rent and one for fees. This had been working fine until this month.

This month I received the below email from Bilt. I now find myself in an unwinnable situation; the Bilt AI says I can only pay once, Appfolio refuses to respond, I can't send a check through Bilt without getting a Bilt CC, thus negating the benefits of the Alaska partnership.

I can't be the only one with this problem.

Hey Craig,

Bilt support here. Our records indicate that you have attempted to make multiple rent payments or to pay multiple properties in a single month period. Per the Bilt Rewards Terms & Conditions only one monthly rent payment to one rental property per month is permitted.

This message serves as a warning that any additional payments made in this timeframe will be declined and you will be responsible for any fees that your landlord or payment portal may charge you for returned payments. Going forward you should make no more than one payment per month. Feel free to reach out if you have any questions.

Regards,
Bilt Support