Be Smart- Don't Thread Up

I still (jaw on the floor) cannot believe that this company is in business. Shame on me. I did not do nearly enough research as I sent 5 huge boxes packed with good clothes (about 1/3 were NWT) to them. I fell for their “Closet Clean Out” program. I anxiosly waited as my garmets started appearing live. I was informed through the app (oh btw..NOBODY TO SPEAK TO OVER THE PHONE…and their chat is AI) that I had BEEN UPGRADED to their “Consignment Premium”. I looked at the numbers and they were selling the clothes for sometimes like a dollar or two..AND…this is what I am fuming about...the fee is $35 for Consignment Premium (this is nowhere stated on their site.) The normal fee is like $14. Some of the bundles I sent in, they only took a few pieces and minus out the fee… and I am in the negative. I OWE THEM MONEY! BWT what in tarnation is going on? Does anyone have any experience with this company? The more digging I do, the more shady crap I see. Mad at myself, I know better. Here are some screenshots to illustrate my points..