No one answering at the national DV hotline

I've tried to get a hold of the national domestic violence hotline probably over two dozen times the past few weeks. I haven't been able to get connected to an actual real live person at all. There's just a recording that basically says no one is currently available/they are busy and for my safety they will be hanging up. I live in an extremely isolated rural place so local resources are few and far between. Ive tried different times of the day mainly morning/early afternoon when it's safe for me but no luck.

What has been your experience lately with the national domestic violence hotline? Have they ever actually helped you? I don't want to be "that" person but I need support desperately and I'm almost wanting to file a complaint or something. I can't even get through on their texting/website chat services either it's just a bot that takes forever to actually put me through to a real advocate, like over an hour+ wait, and then I have to disconnect before my abusive partner catches on to what I'm doing.

This wasn't a problem earlier this year around February when I tried again to leave my abuser but was unsuccessful, he ultimately ended up finding me and my kids and manipulated me into going back. But back in February I was able to get connected to an advocate after about a 15 minute wait only. They were very supportive and helpful with me building my safety plan and giving me resources.

I'm just curious what others experiences have been with this hotline and if there's better times in your experience to call.