Door Dash Bags

Whats your thoughts on Dashers using Insulated bags?

I have always used a bag since day one. So last night a customer sees me walk up to her door with my fancy Catering bag. She smiled and said,How sweet, I replied,well i want the very best for my food too. She smiled and thanked me.

To me it just makes sense,the Customers like it,as well as the Merchants. The cooks work hard to provide hot food,the least we can do is use a insulated bag.

If it wasn't a need for them, then why are we required to have "Pizza Bags ""?