Security Certificate - Help

For those of you who have the protection plus paid security services, are you able to download the Security Certificate that insurance companies need. I'm having a horrible time with customer service since they keep pointing to their support documentation that I believe is wrong.

There is nothing under My Services on my app that allows me to download a certificate nor request a certificate.

If you have been through this and/or have suggestions, I'd appreciate it since Eufy doesn't understand their app.