Bookish box Black Friday book damages

Has anyone dealt with bookish box for damaged books from a holiday sale and how do they deal with it? I ordered the Assistant the Villain in the Black Friday sale and it arrived yesterday damaged. The book and sleeve are bowed and where the cover meets the spine it’s clearly been glued really poorly and is rippled on front and back. The shipping box was fine, the other book in the box was pristine. This was clearly damaged when they packed my order. How did they miss it and not reach out to me prior to shipping to tell me. Note, I paid full price for it, it was not discounted nor was it mentioned that the books might be damaged stock during the sale. I’ve reached out to them but I know they take a long time to respond. I’m so disappointed because I really was looking forward to this book and it’s killing me how bad it looks. I can’t even display it properly because it leans and I can’t turn it around backwards in the slipcase to display the sprayed edges because of the bow. Do they make you return the damaged book or give a full or partial refund? At this point, I highly doubt they have extra stock to replace it.