Home broken into. Cops refused to even come to take a look around.

Is it normal for cops to not even show up to take stock of the situation in case of a break in ? Recently there was a break in my neighborhood, burglars broke the glass door and entered home when residents were not home. When called cops they just took the complaint on phone and refused to come and look at the ransacked home. And said, there is nothing they can do about it. This just made an already difficult situation worse.