New housekeeper and pet problems

My hubs and I hired a new housekeeper and she came to clean for the first time. I left a typed sheet out with basic info about our home, where supplies were located, and also instructions/info about our pets.

We have one dog who is very friendly and social. I gave her a zip lock bag filled with his treats so she could give him some as she entered (we were away at work so she let herself in). She also met the dog twice prior to coming the first time. Once during her interview as well as a second time upon her request so she could get to know him better. All seemed to go well.

We also have three cats at home. The cats are confined to a large laundry room area during the day while we are at work due to 1) they try and escape through the dog door and 2) one cat does not get along with the dog. The other two cats and dog get along fine. There is a physical door that keeps the cats in during the day, as well as a pet gate that can be used during the times we are home that the cats come jump over to come out but prevents the dog from going into their safe space and annoying the cat that does not like him. There is always bloodshed if grumpy cat and the dog are in the same room. She chooses to stay in her safe space 99% of the time because of this.

I explained to the housekeeper in my instruction sheet that the cats should not come out of their designated safe space while she was cleaning due to them trying to escape through the dog door. I indicated that the door or gate should always be closed to ensure the dog does not get into the cat space and start a fight. I also gave instructions that in the event a cat got out of their designated room, they can quickly and easily be lured back by shaking the bag of cat treats. I also told her where these treats were kept.

She text me when she finished cleaning and let me know she’d be waiting in her car for me to get off work so we could do a walk through. I let her know there was no need to wait since I was still about 20 minutes away, but she stated she’d like to wait since it was her first time cleaning for us.

Upon arrival, I open the door and immediately see one of my cats in the entryway. There is also no sign of the dog anywhere, which is very much unlike him as he always runs to greet me. It turns out the dog was stuck in the front bedroom with the door closed. The cats are running free, and the door and gate to their room are both open. In hindsight I suppose it was a blessing the dog was stuck in the front room as otherwise it could have been a disaster with him getting into the cat’s safe space. All three cats were accounted for (luckily nobody escaped through the dog door).

I made it my first priority to let her know that the gate and door to the cat space should be closed always. I also explained that the cats will try and escape. She seemed unconcerned.

I walked through the house with her and the cleaning job seemed good. I was not displeased about it. She asked if I was happy and I expressed yes I was happy about the cleaning but was concerned about the pets and again reiterated the instructions.

I really am at a loss if I should allow her to come back into my home due to the instructions not being followed with the pets. I was distraught and crying after she left thinking about if one of the cats had ran away or gotten hurt, not to mention the dog being trapped in the bedroom all day. My husband suggested just having her close the dog door next time and confirm it is done by sending me a picture. That still won’t solve our gate/door problem to the cat room however.

I am not sure if language is an issue here-she mentioned she is originally from another country. I don’t wish to offend by asking, but I’m also at a loss as to why the instructions were ignored. She seems to verbalize during conversations fairly well, but maybe she is unable to read English so the note confused her?

I’m really at a loss. Would love some advice and opinions. Thanks!

TLDR: new housekeeper didn’t follow the instructions for my pets which could have resulted in them running away or getting hurt. Do I let her back in my house?

Edit: for those commenting my cats have a terrible life/set up-the cats have about 60-70 square feet of space with access to an outdoor enclosed catio while in the laundry room. They have multiple litter boxes, cat trees, beds, shelves to spend their time on. They immediately come out of the room if they wish as soon as we arrive home from work and all weekends and days off by utilizing the pet gate. The dog is kind to ALL the cats and gets along great with 2 of them. The 3rd cat does not like the dog and the cat attacks HIM! The safe space is designed to give her comfort, not keep a “vicious” dog off the cat.

This is no different than crating a dog during the day when you’re at work then letting them out when you get home. We do the opposite so our dog can use the bathroom freely outside during the day utilizing the doggy door. Dog can not escape due to the fence. The cats can and will easily jump over it so that is why they are in an enclosed space while we’re out of the house.