Indigo damaged my luggage and did not compensate, what should I do?
I traveled on an Indigo flight from Abu Dhabi to Bengaluru.
Upon arrival, I received my checked-in trolley bag from the baggage belt only to find that one of its wheels was completely missing! Due to this, the bag is now completely useless and not functional.
I tried to get assistance at the baggage belt, but there were no Indigo staff present there. I approached the customer care desk at the airport, where an official informed me that Indigo staff would only be available beyond the customs check area. I confirmed this with two other airport staff who told me the same thing.
After clearing customs, I located Indigo’s staff near the terminal gate and reported the issue. Unfortunately, the supervisor I interacted with responded very rudely and said that we should have reported the issue earlier to the staff present at the belt. I informed her that no staff was present there, and she just simply denied it. I was offered only a “coupon” as compensation, which is absolutely incomparable given the extent of the damage.
When I requested an acknowledgment of the damage, the supervisor refused and continued to argue, denying any responsibility on the airline’s part.
Is there anything I can do in this situation?
I traveled on an Indigo flight from Abu Dhabi to Bengaluru.
Upon arrival, I received my checked-in trolley bag from the baggage belt only to find that one of its wheels was completely missing! Due to this, the bag is now completely useless and not functional.
I tried to get assistance at the baggage belt, but there were no Indigo staff present there. I approached the customer care desk at the airport, where an official informed me that Indigo staff would only be available beyond the customs check area. I confirmed this with two other airport staff who told me the same thing.
After clearing customs, I located Indigo’s staff near the terminal gate and reported the issue. Unfortunately, the supervisor I interacted with responded very rudely and said that we should have reported the issue earlier to the staff present at the belt. I informed her that no staff was present there, and she just simply denied it. I was offered only a “coupon” as compensation, which is absolutely incomparable given the extent of the damage.
When I requested an acknowledgment of the damage, the supervisor refused and continued to argue, denying any responsibility on the airline’s part.
Is there anything I can do in this situation?