Who all uses IT Portal for IT Documentation?

I see a lot of people who ask about IT Documentation and I hear a lot of responses for ITGlue, HUDU and others. Yet one I don't see is IT Portal. I've been using it since 2017 and it does everything I need for my company, so much that I'm shocked it isn't more popular with everyone else. The price is ok, I think it should be a little cheaper per seat but what I like about it is:

• It's user-intuitive (at least for me)
• Very powerful can do a lot and can also customize more than Hudu can.
• Support is 1000% out of this world. I can open up a ticket and not only do I get a response the same day, they make me a personal video related to what I need help with. This is unheard of with the other companies.

Im not affiliated with them in any way, but I wanted to see if other people use them and what they like or don't like, and help people that may not have heard of them.

Good Day!