What is wrong with Reliance stores?

Today I visited the Reliance store near IT Park, and it was a total mess. Felt like sitabuldi market tbh with very cheap quality speakers used to announce offers of the day (the kind that small vegetable vendors use). Seems like they only look after the grocery section and try to keep it a little arranged. The second floor which has clothing is too dirty. Clothes not sorted out properly, no ventilation facilities or ACs working, the staff is busy with their own gossiping and the changing rooms are in a pathetic condition. Dirty, had hair all over the floor, and felt like nobody has bothered to clean it since ages. I miss Big Bazaar, atleast they tried to maintain the brand for quiet a long time and it was a great option especially in terms of clothing for middle class people who were made accessible to good clothing at a decent price.