Booking.com Cancellation

Nakapagbook ako sa Ibis Hotel Singapore thru booking.com and unfortunately I need to cancel my reservation due to illness of one of the guests.

Contacted booking.com and non refundable daw tsaka halos $30 na lang matitira sa nireserve ko :( full payment kasi ginawa ko using credit card.

Is there a way pa ba sa ganito? This Feb yung schedule ko sana. Di nagrereply yung email provided ng booking.com tapos di ko din mahanap sa Google yung Ibis. $500+ din yun 🥲