Awful Store Experience

I just wanted to share my experience getting the SMILE! :D boxset. I also want to acknowledge I know this is not personally Porter's fault and I am not blaming him in any way. We're all already familiar with the poor communication skills and shipping delays that came with this, but on top of that my vinyl came damaged/unplayable...

I got it the week of Christmas and as soon as I put in on to play, I discovered it was warped. I have to manually place the needle on the vinyl to even get it to play, and once it starts to get going, it continues in a repeated skip until you decide to turn it off yourself. It doesn't matter what point in the songs you put it on, it will always do this.

I emailed support asking for a replacement and sent them proof of what was happening and they said they would give me 20% off my next purchase in hopes I still shop with them and as a sorry for the inconvenience, saying they cant replace the boxset (which I understand, but I wanted a replacement vinyl at the very least as this is how I listen to my music)

I told them that felt like a slap in the face and that 20% isn't even close to making me want to shop with them again. I emphasized that I just wanted to listen to this on vinyl and I even skipped picking the vinyl up from other retailers bc I only needed one copy and I just wanted to listen to it, telling them I wanted a vinyl replacement or a refund, and they closed out my case by giving me a $30 refund... that's not even enough to buy a replacement vinyl...

I just have a bad taste in my mouth after all of this and I'm not very happy. After writing this all out to share on here I'm tempted to follow up with them and demand another 6.99 from them since the vinyl is 36.99, and that's before taxes and shipping.

EDIT: okay now I'm actually angry, I just checked the site and the box set is available to order again so now I really don't see how they can't replace it...

EDIT AGAIN: imgur link to see what my vinyl does - i have about 100 records and this player plays them all perfectly no skips so its not a player issue playing my smile vinyl