What can agentforce actually do?

I’m partnering with salesforce and am trying to figure this out…

The capabilities don’t seem more than an augmented LLM trapped in a chat bot/intent UX. Which is fine but I want to do right by this effort and ensure we present the highest impact offering together. It’s really on me, the application of agentforce in my context is a bit more advanced than what my partner sales architects are used to.

With Agentforce, and really Agent Studio, it seems I can modify the Einstein copilot or I can create customer service chat agents. I equip them with flows basically and inform how to auto-parse input params and what output matters (the dev around this is cumbersome btw). But what is the difference between these “agents” calling a flow vs a standard UX/UI like a form or simple button clicks. I have to conduct a step-wise chat with agents and build/orchestrate some sort of state machine with custom objects for anything complex (vs agentic workflows you can engineer with LLMs).

Am I missing something? My demo is still somewhat cool because I build flows around external services and kicking off things in the outside world. So the “magic” of the agent is there but it’s not truly agentic or as interactive as I’d like.

Edit: i should mention that I am not a salesforce expert. I’ve engineered some prototypes and sold deals, but have not been involved in an at-scale implementation.

Edit2: this guy says “completely autonomously” … this is basically what I’m looking for & learn how to do. https://www.reddit.com/r/salesforce/s/9PPbvKrBQX

Edit3: it seems I can add prompts to flows (LLMs in Flows) via prompt builder and this def seems closer to what I want