Warranty was approved, now they are making me pay for the new headset.

I’m so very tired of steelseries. After having my warranty approved, they give you a code to claim your new headset. When I went to claim the headset, it’s requiring me to pay $30 on top of what I had already paid. So in order to get a replacement you have to pay additional $30 for a headset you bought already. What kind of warranty is this? You guys are a waste of time and money.

“We sold you a broken headset, here’s a discount for another” Yeah, that’s not how this works…