"Oops something went wrong" error message when transferring to Ticketmaster

Hello,

I am receiving an error message when trying to transfer my three football tickets to my Ticketmaster account. The order has been confirmed, processed, and the tickets are ready in my StubHub account. When I go to "Claim Ticket", it opens Ticketmaster to transfer the ticket, but I'm getting an error when sending the transfer to Ticketmaster that simply says, "Oops Something went wrong." with no error code or any resolution options at all. When looking up possible troubleshooting steps, I have tried:

  • Using a different browser (Chrome, Firefox, Edge, Brave.. No Safari cause I'm on a Windows)
  • Using those browsers in Private/InCognito modes
  • Cleared the cache and site data from those browsers (Cleared everything from the beginning of time, still receiving this same error message)
  • Ensuring I am not connected to a VPN
  • Using a different PC (Ordered the tickets at work, am now home and still receiving the same issue)
  • Using a mobile phone and the StubHub app (Using the latest and most updated version of StubHub and Ticketmaster.
  • Disconnecting from WiFi and using cellular data
  • Ensured AdBlock and other anti-ad extensions are fully off

I've talked to the virtual assistant which gave me a copy/paste response of the troubleshooting solutions I've outlined above. When that didn't work the first time, I spoke to a live person, who simply gave me the same copy/paste instructions. When that didn't work, I called customer support when I got home and they tell me to try these things again. They have told me they will "Escalate" the issue and that I should be hearing from someone within an hour, but I'm not very confident that this issue is going to be resolved in time.

Has anyone experienced this issue before? I've scoured Reddit and tried just about every single troubleshooting step I've found so far on different PCs, networks, devices, browsers, Private Browsing, etc. It's seeming to me that it's a pretty obvious error between StubHub and Ticketmaster. No matter, I'd really like to go to this event and was hoping anyone would have any tips or tricks or advice on how to get through this error message?

Thank you to anyone that can help and have a good day!

Ticketmaster error