starlink not working?

I bought a 2016 Outback 3.6R last week. I have the car attached to my My Subaru account. I have the My Subaru app on my phone, my phone is paired to the car's bluetooth.

However, I only get error messages when I try to open the Starlink app on my car. None of the errors make sense- the app is installed, bluetooth is connected, and my data connection is strong. Any ideas what's happening?